Returns and refunds

If you change your mind, Birthdays Boxed Up  do not offer a refund, but we are happy to offer a credit or exchange of a product. By making a purchase on our website you need to respect our return and refund conditions. In order to get a credit or an exchange please contact us by emailing as soon as possible. Return shipping is the responsibility of the customer and the product must be unused and unopened in order to get a credit or an exchange.

If any item from your order is faulty please contact us immediately so that we can offer a refund or a replacement.